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Frequently Asked Questions

Dreamwood Designs – Ordering & Policies

We’re a small, veteran-owned workshop creating handmade, custom furniture in Arlington, TX. Every piece is built to order, which means clear communication is key. Below are our most common questions and policies — and if you don’t see your answer, call/text us at 817-264-6025 or email creations@dreamwooddesigns.net.

Ordering

  • Order Online – Choose your style, size, wood, and finish from our collections.

  • Confirm with a Rep – We recommend calling/texting or messaging us on Facebook to review your selections and pricing before purchase.

  • Order by Phone – Call/text 817-264-6025 to place your order directly.

Design Help

Not sure what you need? Our design consultants will guide you through style, size, and customization options for your family, space, and budget.

Delivery

  • We do not ship. Delivery is $150 within 30 miles of Arlington, $3.50/mile beyond that.

  • Delivery includes ground-floor placement only (no upstairs or installation).

  • Inspect your furniture before signing the delivery sheet. Once signed, Dreamwood Designs is not responsible for damage.

  • Ensure your furniture fits through your entryways before ordering — orders cannot be refused for sizing issues.

  • We cannot store completed furniture; if you’re not ready, delay production before we start.

Lead Times

Typical build time: 4–10 weeks depending on our order queue and your piece’s complexity. Times are estimates; quality comes first.

Customization & Variations

  • Distressing & Wood Grain – All distressing is done by hand and will vary. Wood species and boards take stain differently; variations are normal and part of the beauty of custom furniture.

  • Colors – Choose your stain/paint at ordering. Special colors must be noted in your order.

  • Notes Are Crucial – Any special requests must be included in the notes at checkout to be honored.

Warranty

Covers manufacturing defects (loose joints, breakage under normal use).
Does not cover damage from mishandling, extreme temperatures, or humidity changes.

Payments

  • Pay in full online

  • 50% deposit / 50% due upon completion (before delivery)

  • We accept credit/debit, PayPal, Venmo, or check.

Returns, Cancellations & Changes

  • All sales are final (including deposits).

  • Order changes must be made within 48 hours of purchase.